Terms of Service
Welcome to Dar Chamaa.
These Terms of Service (“Terms”) govern your use of our website dar-chamaa.zum-web.ch, all related booking services, and your stay at our property.
By accessing or using our website or making a reservation, you agree to be bound by these Terms.
If you do not agree, please do not use our services.
1. General Information
Dar Chamaa (“we”, “our”, “us”) provides accommodation, hospitality services, and related experiences in Ouarzazate, Morocco.
These Terms apply to:
- Website visitors
- Guests who make a reservation
- Users who contact us or interact with our services
We reserve the right to update these Terms at any time.
Changes will be posted on this page with the updated date.
2. Booking & Reservations
2.1 Booking Confirmation
A reservation is only confirmed once you receive an email/WhatsApp confirmation or booking reference.
2.2 Accuracy of Information
You agree to provide accurate and complete information when making a reservation.
2.3 Minimum Age
You must be at least 18 years old to make a booking.
3. Prices & Payments
3.1 Rates
Room rates, fees, and taxes are displayed at the time of booking.
Prices may vary depending on:
- Season
- Room type
- Availability
- Special offers
3.2 Payment Methods
We accept major payment methods, including:
- Credit/debit cards
- Bank transfer
- On-site payments
- Approved online booking platforms
3.3 Additional Charges
Extra services (meals, tours, spa, etc.) may incur additional fees.
4. Check-In & Check-Out
- Check-in: [Insert time, e.g., 14:00]
- Check-out: [Insert time, e.g., 12:00]
Late check-out is subject to availability and may include extra charges.
You may be required to present:
- A valid ID/passport
- The card used for booking (if applicable)
5. Cancellation & Refund Policy
Cancellations depend on the rate and booking platform used.
5.1 Flexible Rate
Free cancellation up to [insert number] days before arrival.
After that, a cancellation fee may apply.
5.2 Non-Refundable Rate
Payments under non-refundable rates are not eligible for refunds.
5.3 No-Show Policy
If you do not arrive without prior notice, the full stay may be charged.
Please review your booking confirmation for exact policy details.
6. Guest Responsibilities
By staying at Dar Chamaa, you agree to:
- Respect the property and its rules
- Avoid damage to rooms, furniture, or facilities
- Maintain reasonable noise levels
- Comply with safety regulations
- Behave respectfully toward staff and other guests
We reserve the right to refuse service or request that guests leave if they behave inappropriately or violate these Terms.
7. Liability
By staying at Dar Chamaa, you agree to:
- Respect the property and its rules
- Avoid damage to rooms, furniture, or facilities
- Maintain reasonable noise levels
- Comply with safety regulations
- Behave respectfully toward staff and other guests
We reserve the right to refuse service or request that guests leave if they behave inappropriately or violate these Terms.
7.1 Personal Belongings
Dar Chamaa is not responsible for:
- Loss or theft of personal items
- Damage to personal property
We recommend using in-room safes where available.
7.2 Service Interruptions
While we strive to provide excellent service, we are not liable for interruptions caused by:
- Weather
- Internet outages
- Power cuts
- Maintenance
- Events beyond our control
8. Experiences & Third-Party Services
Some experiences (tours, excursions, transport, workshops) may be provided by trusted third-party partners.
Dar Chamaa is not liable for:
- Delays
- Injuries
- Cancellations
- Issues related to external providers
However, we always choose reputable partners to ensure quality and safety.
9. Website Use
You agree not to:
- Use the website for any unlawful purpose
- Attempt to hack, disrupt, or damage the site
- Copy or misuse any content without permission
All content, images, and text are the property of Dar Chamaa or licensed partners.
10. Privacy & Data Protection
Your use of our website is also governed by our Privacy Policy.
By using our website, you consent to the collection and handling of personal data as described there.
11. Governing Law
These Terms are governed by the laws of Morocco.
Any disputes will be handled exclusively in the courts of Ouarzazate, Morocco, unless otherwise required by law.
12. Contact Us
If you have questions about these Terms, please contact us:
📍 Avenue Mohammed V, Ouarzazate 45000, Morocco
📞 +212 524 88 88 88
💬 WhatsApp: +212 524 88 88 88
📧 info@riyadouarzazate.com